Good News July 2012

INDEPENDENT BANK RECEIVES TOP RATING IN CUSTOMER SATISFACTION FROM J.D. POWER AND ASSOCIATES Independent Bank recently announced that they have received the rating of “Highest Customer Satisfaction with Retail Banking in the North Central Region” from the J.D. Power and Associates 2012 Retail Banking Satisfaction Study. Independent Bank received the highest numerical score among retail banks in the North Central region in the proprietary J.D. Power and Associates 2012 Retail Banking Satisfaction Study. The study is based on 51,498 total responses; it measures 25 providers in the North Central region (Ind., Ky., Mich., Ohio and W. Va) and measures opinions of consumers with their primary banking provider. “I am very proud of our associates for achieving the highest rating in customer satisfaction. It’s exciting to see our service mission ‘to impress every customer every day, every time’ take flight and grow relationships with customers across the state,” said President Brad Kessel. NANCY A. HANEL-ELWOOD RECEIVES THE PAULINE R. GLASSBROOK AWARD In recognition of her commitment and inspiration to the mission of the American Red Cross, Nancy A. Hanel-Elwood was presented with the Pauline R. Glassbrook Award for Outstanding Philanthropy earlier this summer. Nancy A. Hanel-Elwood has been a board member of the Mid-Michigan Chapter of the American Red Cross for more than six years. Under Hanel- Elwood’s leadership the Tiffany Circle of the Central and Northern Michigan Region currently has 10 members including six lifetime members. The Tiffany Circle is a society of women leaders and philanthropists. By investing $10,000 annually in their local American Red Cross chapters, these women help the Red Cross serve the American public with disaster assistance, blood collection, safety training, service to the Armed Forces and countless other services. MSU FEDERAL CREDIT UNION CONTINUES TO GIVE BACK TO THE COMMUNITY As part of their continuing community outreach and charitable contributions, MSU Federal Credit Union (MSUFCU) staff recently contributed a total of $12,665 to 24 charities and gave professional makeovers to two Michigan State University (MSU) grads. In addition to raising the funds, staff provided volunteer time, 200 meals and other needed items to charity. These charitable activities began in October. MSUFCU also recently awarded Rex Manning and Brittiany Romero, two recent MSU graduates, with $3,200 professional makeovers in its Grad Makeover Contest. Contest entrants submitted personal essays about why MSUFCU should select them to win professional makeovers, along with their photographs and lists of accomplishments and community involvement activities. As winners, Manning and Romero received new business attire courtesy of Kositchek’s and Eastwood Towne Center, respectively. Both winners were gifted Spartan jewelry from Wheat Jewelers and salon services from Douglas J. Aveda Institute and Salon. In addition, the Student Book Store provided each winner with a class ring, graduation announcements, diploma frame, cap and gown and a $100 gift card. MSUFCU gave each winner a $500 prize. BURCHAM EXEC NAMED CO-CHAIR OF EMERGENCY RESPONSE COALITION Pam Ditri of Burcham Hills Retirement Community has been appointed co-chair of District 1 Regional Medical Response Coalition (D1RMRC). The D1RMRC is a regional planning group preparing for local disasters and emergencies in a six-county area, serving Barry, Clinton, Eaton, Gratiot, Ingham and Montcalm counties. The group educates disaster response teams, arranges partnerships and evaluates local resources to ensure more successful outcomes in emergency situations involving the older population. Ditri is a licensed nursing home administrator and has been with Burcham Hills for more than 20 years. She became executive director in 2004. NATIONAL WEATHER SERVICE NAMES MCLAREN-GREATER LANSING MICHIGAN’S FIRST STORM-READY HOSPITAL Forethought and planning is among the reasons the National Weather Service designated McLaren–Greater Lansing as Michigan’s first “storm-ready” hospital, making it one of fewer than 10 hospitals nationwide so honored. The designation means the hospital is uniquely prepared to protect and continue serving patients during times of severe weather. Among the more recent storm safety innovations McLaren–Greater Lansing has adopted is First2Warn, a web-based system that analyzes a local severe weather warning from the National Weather Service and tells the hospital if it will be directly affected. This was tested earlier this summer when the hospital conducted a full-scale mock disaster drill. LOCAL ATTORNEY SEEKS TO HELP VETERANS Local attorney Tom Hetchler is offering no-cost consultations to veterans who became ill or were injured during military duty. Hetchler, through his practice Michigan Veterans Law, is seeking to help veterans, including women and disabled vets, find the health care and disability compensation they deserve. Learn more by calling (517) 908-3480 or visit

Tags: Good News, Independent Bank, McLaren-Greater Lansing, msu federal credit union

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