Lisa Ballard is so many things to so many people. She is a mother of five and a grandmother of 14. She’s a coffee lover and a Spartan fan. She holds all her roles dear to her heart, and her passion for life has contributed to her finding happiness in every role she’s ever had.
Sparrow Health Systems’ 2006 initiative to put patients first landed Ballard exactly where she wanted to be in her career. Ballard was sent to San Diego by Sparrow to study under Brian Lee for customer service. When she came back, as Sparrow’s patient care tech, it became her job to teach the rest of the staff what needed to be improved in their customer service.
She carries a customer focus and a friendly smile with her everywhere she goes, today. Currently, Ballard works as a greeter at L.O. Eye Care, where she continues to help people.
“It just comes naturally to me … I just love helping people. When all the receptionists are busy with patients, they send people to me so that I can help them,” Ballard explained. “I can be there if people need somebody to talk to or just need some records or eye drops. I see so many different people that come in every day and when they come here, I do whatever I can to make sure that they’re comfortable and happy.”
Ballard also works with Homeless Angels, giving out needed help to the homeless population
“They call us and we get together, bringing whatever supplies we have like canned foods, blankets or clothing, and we give them out to the people in need. It’s more than just charity, I’m trying to give back to a community that has given so much to me,” Ballard said.
Ballard herself was once homeless with her five children. She says that if it wasn’t for the help of some people in the community that saw that she needed help, she might not be where she is today.
“I know what it’s like to be homeless and so I see people as human beings first and homeless second. I look at people and I see a hunger in those people that need help. They don’t want handouts, but they do need help. Anybody could be homeless or sick,” said Ballard. “People deal with so many issues in life, people don’t need judgment, they just need understanding.” Ballard’s story is one of a kind and shows her dedication, perseverance and incredible spirit.
Her commitment to her community has made a lasting impact. Her passion and generosity can be seen by everyone who meets her and she is sure to inspire many more people as she continues sharing love wherever she goes.