Local Women: Heather Goodrich


As the business office supervisor at Clinton County Medical center and a mother of five, Heather Goodrich has built a career and a family that she can be proud of. Q: How did you fall into the business side of medicine? A: I began working in medical records at Clinton Memorial Hospital, and because the hospital is so small, I was able to gain a broad overview of the business aspect of medicine. The more I saw, the more I wanted to learn. Next, I was hired at St. Lawrence Hospital as a transcriptionist in the Pathology Department where I gained knowledge of how a lab works, including the procedure of how surgical specimens are diagnosed. Finally, I obtained my position at Clinton County Medical Center (CCMC) as a transcriptionist and began climbing my way up to the top from there. Q: What does your job entail? A: As the business office supervisor, I handle tasks such as payroll, staff schedules and workflow. I manage office contracts and all legal issues, liability insurance and schedule meetings for the providers. I also am in charge of Human Resources, the OSHA policy and I am the HIPAA Privacy Officer. Q: What do you love about your job? A: So many things … I love knowing that I’m working for people that pride themselves in patient care and not money. Several times a day I witness at least one of our providers going above and beyond for a patient or a staff member, and I love that I get to be a part of it … Another great aspect of my job is that it keeps me on my toes. I’m always learning something new and adapting to new changes in the field. There isn’t any room for slacking; I need to be sure that we are 100 percent up-to-date on government regulations 100 percent of the time. Q: Tell us about your full-time job as a mother. A: Well, I had my first three children (Nathan, Cassandra and Alex) between 1982 and 1990. In 2004, we became foster parents of Jessica and Nevaeh, and then their legal guardians in 2006. Of course it’s difficult raising children while working full-time, but I’m fortunate in that my husband and first three children have always been supportive and ready to lend a helping hand when needed. Q: How do you manage to juggle being a full-time mother with a full-time career? A: Support. None of this would be possible without the love and support from my husband and children.

Tags: Clinton County Medical center, Local Women

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